This Privacy Policy explains how Petals & Stems handles personal data for its florist workshop services, including wedding bouquets and event decoration. It applies to information collected through the website, consultation requests, and related service communications.
Personal data is used to respond to inquiries, arrange consultations, prepare quotes, confirm deposits and dates, coordinate design details, manage delivery or studio pickup, process payments, maintain records, and handle service follow-up. We also use limited technical data to keep the website secure, understand basic usage, and improve the reliability of our services.
We may share personal data with service providers that help us operate the website, process payments, manage communications, support bookings, or coordinate delivery and setup. Where third parties receive data for these purposes, they are expected to use it only for the assigned task and to handle it with appropriate confidentiality.
We may disclose personal data where required to comply with law, court orders, lawful requests, or regulatory obligations. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of our business, customers, or others.
Subject to applicable law, a person may request access to their data, correction of inaccurate information, deletion in limited cases, or objection to certain processing. Some records may need to be kept where we have a legal, accounting, or operational reason to retain them.
To make a privacy request, the person should provide enough information for us to identify the relevant record and verify the request. We may ask for additional details before responding, and we will handle the request according to applicable law and reasonable business procedures.
We retain personal data for the period needed to manage inquiries, complete bookings, provide services, maintain business records, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practicable.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We may collect identification and contact details, event and order information, consultation notes, payment-related records, delivery or pickup details, and technical data such as device, browser, and usage information. For wedding and event services, we may also process preferences shared for bouquet design, venue setup, timing, and coordination.
We receive data when a user submits an inquiry, requests a consultation, confirms a booking, arranges payment, or communicates with us by phone or through the contact form. We also collect limited technical information automatically from the website and may receive operational details from payment, delivery, or service partners involved in fulfilling the request.
We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and persistent cookies to understand how the site is used over time. These tools help with navigation, form handling, and service improvement. We do not use cookies to collect more information than is needed for those purposes.
We use standard browser and device controls to support site operation and basic analytics. Users may block or delete cookies through their browser settings, and may also manage certain preferences where the browser or device allows it. If cookies are disabled, parts of the site may not function as intended.
